Although chock full of clever witticisms, helpful tactics, and stark (and often pretty disgusting) observations, as a tribute to the ”comeuppance” tag and “cantankerousness” theme of the blog, here’s the Superb Blurb from this book:
Threatening a front desk agent gets you nowhere. Well, that’s not true. It gets you into a worse room. I have broken blocks, taken rooms from people who even pre-reged into a gorgeous room just because their attitude was off. They never even knew they were originally set to see Central Park in one of the corner rooms with the big bathroom. I took it from them just because they yelled at their wife and manhandled her elbow in a way I didn’t appreciate.
It might not be pretty but it’s important we cover this topic. Because that’s just the beginning of the ways I can and will punish guests. I am a god of instant karma. Instant. No waiting for it to kick in. No four to six weeks for delivery. If a guest makes a racist comment about a cab driver the backlash comes now. If some ignorant guest thinks it’s at all appropriate to make homophobic comments to anyone around me, much less directly to me, I dispense justice: Harsh. Instantaneous. Justice.